Our approach to privacy
First Class Legal Pty Ltd (FCL) respects your privacy and is committed to complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Privacy Act).
We may modify this policy from time to time by publishing it on our website.
What information do we collect?
Personal information includes information or an opinion (whether true or not) about an identified or a reasonably identifiable individual.
We may collect personal information from you when:
• you inquire about or instruct us to provide you (or other representative), with legal advice;
• you subscribe to one of our online services, newsletters, mailings lists or our website;
• you register for or attend one of our events or seminars;
• we have other business dealings with you (eg as a supplier to FCL or in relation to a transaction); or
• you apply for or register your interest in a role at FCL.
The types of personal information we may collect from you include:
• general personal or business details such as your name, job title, contact number, address and email address; and
• your financial or billing information (such as billing address, bank account and payment information).
In addition, if you apply for a job with us, we may collect certain information about you including information about: your working history and relevant records or checks from any recruitment consultant or from your previous employers, universities and others who may be able to assist us in our decision as to whether to make you an offer of employment.
We generally endeavour to collect your information directly from you. However, in some circumstances we may collect your information from third parties such as: your employer, your business contacts or other organisations that you deal with, credit reporting agencies or from a publicly available record.
Why do we collect, use and disclose your personal information?
We may use your information to:
• provide to you and improve our products and services;
• communicate with you and build and maintain our relationships with you and our clients;
• conduct, monitor and analyse our business and internal operations;
• send you legal updates, publications, marketing, event details and new product or service offerings (however, if you do not want to receive marketing emails from us, you can opt out at any time using the contact details set out below);
• comply with applicable laws and our other regulatory, accounting, reporting or professional obligations; and
• process and respond to your requests, enquiries or complaints.
Of course, we are also bound to our clients by professional obligations of confidentiality and legal professional privilege. We will continue to treat and protect all client information we receive (including any personal information) in accordance with these obligations.
To whom do we disclose your personal information?
We may share your information within FCL.
We may also disclose your information to:
• our service providers, agents and contractors from time to time that provide services to us and/or help us to provide and market our services to you;
• specific third parties authorised by you to receive information held by us; and
• other persons, including government agencies, regulatory bodies and law enforcement agencies; or as otherwise required or authorised by law.
Some of these vendors or other parties may receive or store your information in overseas locations. For example, we may disclose your email address or other contact information to providers of electronic execution services which may store the information in an overseas jurisdiction.
FCL does not host or store your personal information outside Australia.
Using our website
While we do not use your browsing information to identify you personally, we may record certain information about your use of our website such as: which pages you visit, the time and date of your visit and the internet protocol address assigned to your device.
We and our ISP also collect information such as the webpages that visitors to our site access, the documents they download, links from other sites they visit to reach our site, and the type of browser they use. However, this information is anonymous (i.e. it does not contain your personal information) and is only used for statistical and website development purposes.
If you have registered to receive electronic client publications or legal updates from us, then we may identify and record when you click on a link to our site that is contained in that publication or update.
When cookies are used on this site, they are used to store information relating to your visit such as a unique identifier or a value to indicate whether you have seen a web page. The information collected by a cookie or other tracking device does not contain your personal information.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer giving you the choice whether to accept it or not.
How do we store and keep your information secure?
We may hold your personal information in either electronic or hard copy form.
We use a variety of physical and electronic security measures to keep your personal information secure from misuse, interference, loss or unauthorised use or disclosure. For example, we restrict physical access to our offices, employ firewalls and secure databases, password protect our IT systems and frequently update our anti-virus software.
All of our employees are also bound to keep your personal information secure and treat it as confidential.
We cannot guarantee the security of your personal information.
The internet is not a secure environment. If you do use the internet to send us any information including your email address please be aware that it will be sent at your own risk.
Accessing or correcting your personal information
You have rights under the Privacy Act to:
• request access to personal information we hold about you;
• ask us to update or correct any information that is inaccurate, incomplete or outdated; and
• opt-out of receiving direct marketing communications from us.
You can do any of these things by contacting our Privacy Compliance Officer using the contact details below.
If you request access to your personal information or ask us to correct or update information about you, we may need to verify your identity. In some circumstances, there may be a valid reason for us to deny your request to access or correct your information. If we do this, we will tell you why.
Making a complaint
If you think we have breached the Privacy Act or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint.
Any complaint will be investigated by the firm’s Privacy Compliance Officer and the outcome of that investigation communicated to you (please allow at least 30 days for us to do so).
If you are not satisfied with the outcome of any internal investigation that we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at enquiri[email protected] or on 1300 363 992. More information is available on the OAIC’s website at https://www.oaic.gov.au/.
If you would like more information concerning how we handle your information or our approach to privacy or to exercise any of your rights outlined above, please contact:
First Class Legal
North Tower, Level 7, 459 Collins Street, Melbourne, 3000
ABN: 98 164 673 643
Tel: 1300 956 321
Fax: +61 3 9602 5548
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